VoltCare · hardware cover

A network uptime promise does not fix a dead charger.

Our platform commitment is 99% network uptime, and it is a real number about a real thing — the system behind your chargers being available. It is not a promise that any particular unit is working. A charger with a failed module or a cut cable is down while the network behind it is perfectly up. VoltCare is the other half: what happens to the physical box, and how fast.

Talk to us about coverage See the equipment lineup

Two tiers

The difference is whether labour is in it.

Both tiers replace parts. Only one of them sends somebody. Which you want depends on whether you have an electrician you already call, or would rather not have to find one.

Tier one · parts

VoltCare Exchange

Zero-downtime advance exchange: a failed covered unit is replaced rather than queued behind a parts order for repair.

The replacement ships on the failure, not after a diagnosis queue
One charge per charger for the term — no annual invoice, and no per-incident parts bill on a covered exchange
Runs from delivery, per charger
Labour and onsite work are not included — that is the Response tier

$499 per charger · three-year term $949 per charger for a five-year term. Level 2: Tap-N-Charge or EVS QC-910.

Tier two · parts and labour

VoltCare Response

Everything above, plus the repair labour. A failure becomes a call you make rather than a contractor you have to go and find.

Covers replacement parts and repair labour on the covered equipment
Runs concurrently with the manufacturer warranty, not on top of it
Transferable with the equipment on written notice
Billed once for the full term on a purchase order — there is no annual invoice to chase

$449 per charger, per year Quoted over a term and billed once for it. Level 2: Tap-N-Charge or EVS QC-910.

VoltCare needs equipment we can diagnose remotely. Non-networked and RFID-only chargers are not eligible — without a remote connection there is no way to tell a failed unit from an unplugged one, and every call becomes a site visit. If you are choosing hardware now, that is a reason to keep the network.

Level 2 pricing, per charger. DC O&M programs vary by manufacturer and model and may be offered by the equipment OEM or through a VoltCare program. They are optional, and priced on top of the equipment rather than included in it — contact sales for more information on programs and pricing. Coverage is governed by the VoltCare program terms in effect on the order date.

Why it is separate

Two different promises, priced separately on purpose.

If a vendor gives you one number covering both, they quoted you the easier one

Network uptime is the system: sessions start, cards clear, the dashboard answers, the monitoring is watching. We commit to 99%, and that number is ours to hold because the system is ours to run. Hardware failure is a different event with a different fix — a module, a cable, a screen — and no percentage on a software contract has ever replaced one.

That is why they are two lines rather than one. If you have ever had a charger sit dead for months while a network dashboard reported itself healthy, you already know which of the two was missing. How the uptime commitment works →

What coverage does

Replaces a failed covered unit on advance exchange
Carries the parts cost for covered failures
Carries the repair labour, on the Response tier
Runs per charger, from delivery, for a fixed term
Moves with the equipment if you sell the property

What it does not

Cover damage from vehicles, vandalism or weather — that is your property insurance, and it is worth checking the stalls are on the policy
Cover the electrical service, the conduit or anything upstream of the unit
Extend the manufacturer warranty — Response runs concurrently with it
Include consumables or damage from use outside the equipment's rating

The honest version: most chargers do not fail, and the ones that do tend to fail early or after a long service life. Coverage is a decision about what a dead stall costs you for the weeks it would otherwise take — which on a hotel or a retail lot is usually more than the coverage, and on a quiet site may not be.

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