Procurement Part 3: The Managed Services Model – Outsourcing Without Losing Control

For commercial property owners and corporate asset managers, the EV procurement decision often feels like an impossible dilemma: sign a third-party CPO lease and surrender your parking stalls, revenue, and customer relationships, or take on direct ownership and force your maintenance staff to troubleshoot high-voltage electronics, broken cables, and OCPP network dropouts.

There is a powerful middle ground: The Turnkey Managed Services Model.

In Part 3 of our four-part EV Procurement Masterclass, we unpack how the managed services structure bridges the gap between ownership and operational sanity. We explore how property owners retain 100% asset equity, capture driver energy margins, monetize clean fuel credits, and set their own parking rules—while offloading 24/7/365 network operations, tiered maintenance SLAs, billing disputes, and software lifecycle management to an experienced infrastructure partner. We define the Net Managed Operating Margin equation ($M_{\text{net}}$) and detail the essential SLA performance criteria your managed services contract must include.